Privacy Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
ScalerMD ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with our platform, websites, and services.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name, email address, phone number, company details, billing and payment information.
Healthcare-Related Information
If you use our platform to manage telehealth services, we may process Protected Health Information (PHI) on your behalf in compliance with HIPAA and other applicable laws.
Technical Information
IP address, browser type, device identifiers, usage data, cookies, and analytics data.
Business Information
Company size, services offered, compliance status, and related information to onboard and support your business.
2. How We Use Information
- Provide, operate, and improve our telehealth infrastructure services.
- Maintain HIPAA-compliant records and audit logs.
- Process payments and fulfill financial transactions.
- Support LegitScript verification and other regulatory compliance processes.
- Communicate with you about your account, services, and support requests.
- Send marketing communications (you may opt out anytime).
- Monitor, analyze, and improve platform performance and security.
3. Sharing of Information
We may share information only as necessary to provide our services:
- With Service Providers: Payment processors, pharmacy partners, hosting providers, and analytics vendors.
- For Compliance: To comply with HIPAA, state/federal laws, legal processes, or government requests.
- Business Transactions: In connection with mergers, acquisitions, or business transfers.
- With Your Consent: When you authorize us to share your information with third parties.
4. Data Security
- We implement technical, administrative, and physical safeguards to protect personal and health information.
- Our systems are HIPAA-compliant and undergo regular monitoring and audits.
- We maintain 99.9% platform uptime with encrypted data storage and transmission.
5. Data Retention
We retain your information only as long as necessary for:
- Legal and regulatory requirements
- Service delivery and account management
- Business and audit purposes
When no longer needed, data is securely deleted or anonymized.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Restrict or object to certain processing activities.
- Request a copy of your data in a portable format.
- Opt out of marketing communications.
For requests, contact us at compliance@scalermd.com.
7. Cookies & Tracking
We use cookies and similar technologies to:
- Improve website performance and security
- Track user behavior for analytics
- Personalize your experience
You can disable cookies in your browser settings, though some features may not function properly.
8. Children’s Privacy
ScalerMD does not knowingly collect personal information from individuals under 18. If we become aware that we have collected such data, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last Updated” date revised.